Prepared By: Benoi Nair

2950 Employees were trained in areas of personal development, customer service, time management and many more

Dubai, UAE:

Union Coop, a leading retail name in the UAE has demonstrated its commitment to professional development by successfully organizing 150 comprehensive training courses in 2023. Spearheaded by the Strategy, Innovation & Corporate Development Dept., these courses have significantly enhanced the skills and capabilities of 2950 employees across diverse Sections, Departments, and Branches affiliated with the cooperative.

The meticulously planned training programs have played a pivotal role in fostering a culture of continuous improvement within the organization. Designed to address the dynamic needs of a modern workforce, the courses encompassed a wide array of subjects, including personal development, customer service, time management, teamwork, information technology security, food safety, hygiene, general safety, work processes, business continuity, pricing mechanisms, and specialized courses focusing on interaction and communication skills, reading, and self-development.

Union Coop underscored its unwavering commitment to aligning its annual training plan with the evolving demands of employees in various specialties and job levels. The cooperative remains at the forefront of industry trends, ensuring that the training programs contribute not only to professional growth but also to the personal development of its workforce.

Recognizing the importance of adapting to the changing landscape, the cooperative embraced a diverse approach to training delivery. While the majority of courses were conducted remotely, some were held in-person, adhering to established procedures to ensure optimal engagement and knowledge transfer.

The positive impact of these training initiatives is reflected in the elevated skills, heightened professional performance, and increased productivity of Union Coop’s workforce. The cooperative is proud to report that this, in turn, has led to an enhanced level of service delivery, further solidifying its position as a customer-centric organization.

Union Coop’s commitment to employee development extends beyond immediate organizational needs. The cooperative places a high priority on cultivating intellectual assets, thereby enriching the workforce with the knowledge required to meet future challenges. This commitment forms an integral part of Union Coop’s broader strategy, ensuring the realization of its long-term objectives.

To maximize the reach and impact of these training programs, Union Coop conducted courses in both Arabic and English, facilitating widespread participation and ensuring that a diverse segment of employees could benefit from the initiatives.

The cooperative believes that this commitment to professional development is key to achieving the highest levels of customer satisfaction while delivering the best and most sophisticated services in the retail sector.