Union Coop Launches First Ever Automated Self-help Device in the Middle East
Prepared By: Benoi Nair
Photographer : Sultan Almarzooqi
March 29th, 2018 | Dubai, UAE
Union Coop – the largest Consumer Cooperative in the UAE, launched its first-ever electronic self-help device in the Middle East at ‘Al Barsha Mall’. This automated device will allow Shareholders and Normal Customers, to carry out purchases and other several transactions without any assistance or even travel for that matter.
HE Khalid Humaid Bin Diban Al Falasi, CEO of Union Coop said – “The future of retail depends on Technological advancement, which can promote flawless shopping experience and save time & effort. Automated devices like this, is one of the many steps we have taken to ensure shareholder and customer happiness.”
“The intelligent device is designed and developed by our internal team. This service will not only improve our speed of service but ensure a stronger connection with our shareholders and customers through technology.”
“The next phase will see several more services being added to the already existing ones in this device!” explained Al Falasi.
Some of the primary functions possible with the device include – Application for Shareholders Program, Tamayaz shopping card services, E-Cash Afdhal Card services, E-Commerce services and Customer support, suggestions or complaints. The customer support service is available through ‘video conferencing’, which enables a customer to seek help at any point in time during his/her transaction.