A: On Website you can register by clicking on the “Sign Up” link at the top right corner of the homepage or visit below link.

https://www.unioncoop.ae/customer/account/create/
You can also register through App, simply download the App and enter the required details.

https://play.google.com/store/apps/details?id=com.unioncoop.ucs

https://apps.apple.com/ae/app/union-coop/id993180002

Yes, while registering through website you can enter your TAMAYAZ card number and verify with the mobile number associated with your TAMAYAZ card.
In case you are using App, simply scan or enter the TAMAYAZ card number and you will receive a verification code on your mobile, enter the verification code and start shopping.

You can browse through the website and add items to your cart without registration, however, for placing order you will have to register. You may click on “continue as guest” button for easy checkout.

You can visit account dashboard and make changes to your account information, below is the link to online profile.
https://www.unioncoop.ae/customer/account/

For updating TAMAYAZ information you need to visit any nearest branch and approach to customer happiness center.

Yes, if your TAMAYAZ card is added to your profile you can get TAMAYAZ discount.

Yes, after invoicing is done and once items are delivered the TAMAYAZ points will be added to you account.

Yes, Smart receipts will be available once the invoicing it done.

A: For Grocery Category there are 3 options
Cash on Delivery
Card on Delivery
Online Payment
For Non Grocery items only Online Payment option is available for customers to shop.

For loose items we hold or authorize 20% additional amount for weighted items only, this is to ensure there are sufficient funds to cover the final cost while invoicing and your invoice will be adjusted we the weighted items are scanned, you will be charged only for the amount invoiced and the difference will be reversed automatically to your card within 7 working days.
Your Ordered value may vary from the invoiced amount due to loose weighted items, alternate or out-of-stock items.

We assure you that our Union Coop website and APP is a secure due to the SSL (Secure Socket Layer) technology.

Based on our Customer’s requirement we have uploaded almost all the items that our customers purchase from Union Coop Store regularly.
In case you want us to upload any items that is available in stores but not available online kindly send us an email at webstore@unioncoop.ae

Yes, its AED 100 excluding VAT.

Currently Online Happy Deals promotion is available online.
Flash sale and other short term promotions are for Union Coop branches only.

We deliver grocery items all over Dubai and Non grocery items to all major emirates.

Yes, for areas near Barsha and Wasl store we charge AED 10 and for long distance we charge AED 15.

Yes, we deliver using highly equipped vans to ensure the freshness and quality of your fresh and frozen items.

For grocery category we accept limited orders per delivery slots for online orders which customers can select on the checkout page. We close the delivery slot once we receive the orders allocated to that particular delivery slot. However, customers can select next available delivery slot and place order.
For areas near Barsha and Wasl we have 2 hours’ delivery slots starting from 9am to 9pm such is 9am to 11am, 11am to 1pm, 1 pm to 3 pm and so on.
For Location far from Barsha and Wasl we have 2 delivery slots 9am to 3 pm and 3 pm to 9 pm customers can expect their orders between selected delivery slot.
For Non Grocery items like perfumes, electronics we take up to 4 workings days for delivery.

Yes, if there are items not available or items nearing expiry we inform customer through phone, in case if the customer does not answer we deliver with substitutes of out of stock items.

You can review your orders as soon as you receive them and raise a complaint by writing us at website@unioncoop.ae

Yes, the prices on our Webstore are same as in-store. Our Webstore takes price and inventory details from our branches. However, we also have exclusive online promotion which offers special price for our online shoppers.
In case you see any price difference kindly write to us at webstore@unioncoop.ae

Customers can return / exchange the items under following conditions within 7 days from the date of delivery:
a. In case wrong product / wrong model / wrong size or wrong color of the item delivered; or
b. Item not working / malfunctioning, damaged or Expired items.
Customer shall contact customer service number or email at webstore@unioncoop.ae (mentioned on web store) citing the invoice number, date and issue in the product. Visit below link for more details on return and exchange policy.
https://www.unioncoop.ae/return-policy/