Your satisfaction is guaranteed at all our Branches. If you are not satisfied with your purchase; we will take back sold items with the below terms & conditions:

1. No Return & Exchange shall be provided for the following*: 1.  Clearance sale items. 2.  Under garments & swimwear. 3.  Opened packages, items with broken seals, tampered, scratched, or damaged items, and partially used or incomplete products. 4.  Etisalat and Du vouchers, sim cards, digital cards and Salik tag cards. 5.  Special order items or purchase payment made by Government body.

   Terms & Conditions*: 1.  Product(s) can be returned to any branch accompanied by proof of purchase. 2.  Product(s) should be accompanied by its original packaging, accessories, product manual, and registration card in a sellable condition. 3.  Service, delivery and installation charges are non-refundable once performed. 4.  Refunds will be accepted within 14 days from the date of purchase and are processed at Union Coop’s discretion. 5.  Union Coop will not be responsible for transferring any data or information from returned or repaired products, nor for any loss of data/information that was present at the time of return/repair. 6.  The refund will be issued using the same payment method as the original transaction. 7.  The refunded amount will be credited back to the same account within 7 working days. 8.  No refunds will be provided for payments made with gift vouchers.

   Warranty Terms & Conditions: 1.  The manufacturer’s warranty, where applicable based on items, begins from the date of purchase indicated on the sales invoice. 2.  The extended warranty will cover the same terms and conditions as the original manufacturer’s warranty, with an additional 1 or 2 years depending on the purchased plan. 3.  Accessories, batteries, and consumables are excluded from warranty coverage. 4.  Items lacking the identification number or code (such as UPC code or IMEI number) are not eligible for warranty coverage. 5.  The warranty becomes void if the product(s) has been opened or tampered with by an unauthorized person or another service center. 6.  Retain proof of purchase to claim warranty. 7.  Warranty is valid within the UAE only, unless otherwise specified. 8.  Product(s) may require a minimum of 15 working days for repair. 9.  Repaired items must be collected within 30 days from the delivery date. Any claims made after this period will not be entertained, and Union Coop reserves the right to dispose of these items accordingly. 10.Normal wear and tear of the products are not covered under the warranty/guarantee.

   *Exceptions to the Return & Exchange Policy is subject to the management approval.

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Thank you for your cooperation and wishing you pleasant shopping experience.

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