Etihad Mall Management has arranged training session for all Mall Security Staff In coordination with
Dubai Police – Gen. Traffic Department represented by Colonel Mr. Jamal Mohammad Al Bannai &
Major Mr. Ahmed Ateeq Alketbi.

The same conducted by Inspector Mr. Sultan Al Balushi on 12 & 13 April 2015 at Etihad Mall Meeting Room.
The training related to Traffic Rules & Regulation.

The First Session includes the below points:

1- Planning
2- Safety
3- Action
4- Problem
5- Behaviour
6- Absorb customer anger ( Sponge Reaction)
7- The way to devise expectations and incidents

The Second Session Includes the below points:

1- Body Language
2- Traffic Signs
3- Site Implementation
4- Emergency Action
5- Incident Reports
6- Evidence
7- Fines Procedure