Union Coop

Home delivery

Home delivery

Taking a step ahead in terms of pleasant consumer experience and happiness, Union Coop – the largest Consumer Cooperative in the UAE added options of supermarket delivery in Dubai. In terms of grocery delivery in Dubai, Union Coop accepts limited order for each delivery slots for orders made online. Apart from grocery home delivery in Dubai, Union Coop takes up to 4 working days for delivery for non-grocery items like perfumes, electronics and others.
While ordering online and to be eligible for home delivery, a consumer has to make minimum order which will be mentioned in the page.

 

Premium home delivery service from Union Coop allows consumers to enjoy quality products and services within the comfort of their homes. At present the grocery delivery is available for Dubai Residents, whereas electronics delivery services is limited only to Dubai, Sharjah and selected areas from Ajman. Consumers can be assured of the fact that Union Coop follows the highest international standards of public health & safety throughout the year to ensure the display and delivery of products safely and healthily.

Consumers can place their order using the Union Coop ‘Smart App’ or the ‘Web Store’ to be eligible for the home delivery services.

For more about Online Shopping click here

 

Consumers Please Note:

  • Express delivery is available to selected locations in Dubai and is delivered within 45 to 60 min.
  • Standard delivery will be shipped as per the delivery slot chosen by the customer.
  • Non grocery orders are delivered within 4 working days.
  • Customer avails free delivery for his first order
  • Free delivery on orders above 300 dhs
  • For orders including multiple shipments, delivery fees will apply on each shipment based on customer’s location
  • For orders including multiple shipments, if the basket value is 300 AED and above, customer will be charged for express delivery shipment only and the Normal delivery shipment will be free of charge
  • Delivery fees are applicable as outlined below:
    • A delivery fee of AED 8 will be applied to locations near Union Coop branches.
    • A delivery fee of AED12 will be applied for locations located far from Union Coop branches.
    • A delivery fee of AED16 will be charged for delivery to locations outside of Dubai.

 

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161 thoughts on “Union Coop Delivery”

    1. Hello Shadia,
      kindly visit our promotion pages or follow our social media channels for the latest promotions ,
      Thanks for your interest.

      Reply

        1. I would like to cancel Order # 100070679. Nobody picked the call. Customer care helpline also no help.Help me on same.

          Reply

          1. Hello Amira,
            Kindly note that you will receive an email once any order took place.
            The email contains contact number to cancel your orders

            Thanks for contacting us

    1. Hello Tawnee
      kindly note that the delivery service to Nad Al Sheda not yet covered .
      Thanks for your interest .

      Reply

  7. hi i am your regular customer and i do online shopping above 100AED but delivery charges are include every time.can you plz tell me why it is?

    Reply

    1. Hello Urooj,
      kindly note that all orders have charge for delivery and our orders must be above AED 100. (Minimum order amount AED100)

      Reply

  9. I want to know about the delivery on Salah Al Din Road, Deira. And by online shopping we cannot earn tamayaz points.

    Reply

  11. Hi, do you have click and collect service? So if you didn’t deliver to my area i can place my order and just pick it up from nearest branch

    Reply

  13. Hello good evening!
    Do you have Aqua Panna in a glass bottle?
    Please let me know you have 750ml or 500ml Aqua Panna Mineral in a glass bottle. Thank you!

    Reply

  15. Hi, I would like to ask about Tamayaz card, how can I get it? Every time I ask about it in your stores I don’t get clear information,
    And when the delivery service will be available in Abu Dhabi please? Thanks in advance

    Reply

    1. Hello Ashgan,
      kindly note you can collect Tamayaz card from your nearest branch, note that currently the delivery only in Dubai.
      Thanks for your interest

      Reply

    1. Hello Afshan
      Kindly note next available delivery slots will be after one week.
      We apologize for any inconvenience caused by that.

      Thanks for your interest.

      Reply

        1. Hello Alfan
          kindly note that Customers can find their orders between selected delivery slot.
          Thanks for your interest.

          Reply

    1. Hello Begoña
      kindly find below our online store for shopping online.
      https://www.unioncoop.ae

      But next available delivery slots will be after one week.
      We apologize for any inconvenience caused by that.

      thanks for your interest

      Reply

    1. Hello linang
      kindly find below our online store for shopping online.
      https://www.unioncoop.ae

      But next available delivery slots will be after one week.
      We apologize for any inconvenience caused by that.

      thanks for your interest

      Reply

    1. Hello mahmoud
      kindly find below our online store for shopping online.
      https://www.unioncoop.ae

      But next available delivery slots will be after one week.
      We apologize for any inconvenience caused by that.

      thanks for your interest

      Reply

  26. Hello! Is the home delivery available for Muhaisana 4 and what’s the procedure if we want to pay,
    on delivery at home.

    Reply

  33. I have an order which was scheduled to be delivered today. I haven’t received the delivery. I have called customer service more than 10 times and there is no answer. WHERE IS MY ORDER? I need urgent feedback please help!

    Reply

  34. Good afternoon;
    I had already a customer account, but I forget my password.I try to rest it online but it is not working
    Could you please help to reset my password?

    Reply

    1. Hello El Kebir

      note that your comment will be transferred to the concerned department and they will contact you soon.
      thanks for contacting us

      Reply

  35. Hi,
    I am trying to order food items online and it gives the earliest delivery date as 29/04/2020???After a month??How do you expect to order online?

    Reply

    1. Hello Murtuza
      kindly note that the delivery is available 7 days a week, in case of any inconvenience or interruption of delivery services we apologize in advance.

      Thanks for contacting us

      Reply

  37. I have ordered online delivery on 28th march was due to come yesterday 4th April. I have tired the 80008889 many times yesterday, it keeps saying agents are busy. (kept holding for 8 + minutes)
    Please can some one call and give me a status on my order ? Order id 70794 and order No 100067975

    PLS NOTE : I AM OK TO CANCEL ORDER IF IT IS NOT POSSIBLE – PLS LET ME KNOW
    thanks,
    Rita

    Reply

  38. Hi,
    I made an order yesterday April 5 in the morning around 10:40 am and paid by card, i would like to know when can be deliver the items i have ordered.. i was trying to contact the customer service but no one is answering.

    Here is my order number-100070480

    Thank you and looking forward your response

    Reply

  39. Hello LaviDsa
    kindly note that the minimum order is 100 AED (excluding VAT).

    Thanks for contacting us

    Reply

  42. I ordered through mobile app for delivery on 07/04/2020. I received SMS on 07/04/2020 mentioning that my orders are shipped but it is not delivered yet. And, i register a complain online and there is no response. I tried calling customer care but it is useless as it is busy always i end up with listening automated message.

    Order no: 100070877

    Reply

    1. Hello Sheik,
      Kindly note that you will receive an email once any order took place.
      The email contains contact number to for your orders follow up

      Thanks for contacting us

      Reply

  44. I had placed an order on 30/03/2020 from Union Coop. I have already made an online payment of Dhs 186.23. However, I have not yet received the items. Since 5 days the order status has been showing shipped, but I have not yet received the delivery. Please assist. I tried calling +971 4 2371057, but no one is picking the call. Please help.

    My order details are Order no 100068438, Order ID 71434. Thank You.

    Reply

    1. Hello Smitha,
      Kindly note that you will receive an email once any order took place.
      The email contains contact number to for your orders follow up

      Thanks for contacting us

      Reply

  46. I would like to cancel a delivery order that is set for 11th of May 2020.
    Order number: 75618
    Order number: 700004660
    Order date: 07-04-2020 04:35:30 AM

    Reply

    1. Hello Mohammed,
      Kindly note that you will receive an email once any order took place.
      The email contains contact number to cancel your orders
      Thanks for contacting us

      Reply

  47. I selected the wrong delivery date for my online order. I need to change or cancel my order. How can I do that? I have been hold on call for the last 33 minutes!!

    My Order No. is 100073959.
    My Order number is 78466

    Please contact me as soon as possible as I won’t be able to take the order at the date selected and since its cash at delivery it will be wasted.

    Reply

    1. Hello Umair,
      Kindly note that you will receive an email once any order took place.
      The email contains contact number to for your orders follow up

      Thanks for contacting us

      Reply

  48. I AM UNABLE TO PLACE ORDER VIA APP.

    I select the slot for delivery and it says it’s not available.

    Until 24th April I checked, it’s still unavailable.

    Please help.

    Reply

  49. How can I alter my online order which I have already placed. I want to change the items. Please help. Thank you

    Reply

  51. I have placed 47 items in my cart and tried to order but it says enter the delivery slot I can’t find anywAy where I can choose a delivery slot can u please help.

    Reply

  54. I have ordered through your mobile app on 6th April 2020 for a value of AED 385.14 scheduled to be delivered on 13th April 2020. Till now I have not received the delivery. Called website no. 2371057 but no assistance. My order I’d 74998 and order No. 100071134. Kindly help.

    Reply

    1. Hello Sandeep,
      kindly note that delivery service is available in Mankhool, Dubai,and note that customers can find their orders between selected delivery slot.
      visit our online store or our application
      https://www.unioncoop.ae

      Thanks for your interest

      Reply

  56. I made an order using the Union Coop mobile app on 11th April for a total amount of AED 215.00. I got a confirmation saying that the order will be delivered on April 24th but until now we did not receive anything. It has been almost two weeks! When I try to call the number given in the confirmation email, there is no answer. This is very inconvenient. The amount has already been deducted from my card. Please sort out this issue for us.

    Reply

    1. Hello Sarah
      Kindly note that you will receive an email once any order took place.
      The email contains contact number to for your orders follow up.
      Thanks for contacting us.

      Reply

  57. hi. I have been calling the customer service from the past two days and no one is picking up the phone. there is recording going. I want to know when am i going to get my items? I paid for them in my online app. I received my items on 29th but I didn’t receive the 2 items yet. I mailed too but no response? what am I suppose to do? how can I get my items?

    Reply

    1. Hello tuwan

      kindly send your order number via our WhatsApp number
      8008889
      Thanks for contacting us

      Reply

  58. I want 1 kg Indian mutton small cubes. Indian beef 500 gms small cubes.
    Indian mutton kheema 250 gms
    To deliver today 4th may 2020
    Dyear building A block room no 101
    Wada al Safa 5
    Dubai land residence near Dubai Outlet mall
    Opp sky Court tower
    Dubai al ain road Dubai

    Reply

  59. I tried calling 8008889 several times but no one picks the phone, I stayed 20 minutes on the line yet no response! Useless!!

    Reply

  60. I had an online order. But i did not receive yet.
    A person called me from Unioncoop and asked me the delivery date but they did not come in the delivery date
    please deliver my order or refund my money
    My mobile number: 055 138 1786
    Thanks

    Reply

    1. Hello MehmetB
      kindly provide your order number to below number.
      WhatsApp number
      8008889
      Thanks for contacting us

      Reply

    1. Hello Lhyn

      kindly provide your order number to below number.
      WhatsApp number
      8008889
      Thanks for contacting us

      Reply

    1. Hello ivyalcovendas,
      kindly contact us via to below number.
      WhatsApp number
      8008889
      Thanks for contacting us

      Reply

  67. Do Union Cooperative Charge – Shipping and Handling for Click AND COLLECT GROCERIES ITEMS FROM Union Cooperative Al Twar Branch.. Please Reply back for order above 100 AED.

    Reply

  68. I have not received my order 100144235 which I ordered yesterday for delivery today between 10-12. I have also not received an email to confirm. Can you please tell me where my order is?
    Thanks

    Reply

  69. I placed an order to be delivered today between 12pm-2pm. I was charged on my card and I received a payment receipt from the same. I have launched a complain but didn’t receive any feedback.
    Awaiting your response

    Reply

    1. Hello Marwa
      kindly send your contact details to our Whats App number 8008889 , and request the same.

      Thanks for contacting us

      Reply

  71. I placed an order and amount is taken from my bank account but i ahve not recied the order .
    Please refund my ampubt or fulfill the order
    It was a complete fraid from union which is not acceptable. Order number 100250178

    Reply

  73. Dear,

    we would like to know if there is any delivery if we are purchasing through Al Afdhal Card.

    Also, we are not getting proper answers from customer care.

    Reply

    1. Heloo Thamjeed

      kindly send your contact details to our Whats App number 8008889.

      Thanks for contacting us

      Reply

  74. I have two brothers they need job please help me they have good skill in sales please sent help me

    Reply

  76. I have placed an order .the delivery should be 18th ..so far items not delivered.kindly book my delivery 19th after 7pm
    Thanks & Regards
    Abbas Mustafa

    Reply

    1. Hello Abbas

      kindly send your order and contact details to our Whats App number 8008889.

      Thanks for contacting us

      Reply


CONTACT UNION COOP

Phone : 800 88 89

Email : info@unioncoop.ae

P.O Box : 294448

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Website last updated on 20-12-2024 09:34:06 AM

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