Introduction

This is a unique smart service provided by the Union Cooperative society. The service will be available in the Customers Service Counter and based on the customer’s request. The Shopper Valet will assist the customer by accompanying him during his Shopping trip with Smart Trolley that does not need to wait at Cashier Counter.

Terms and Conditions:

1- Shopper Valet service will be available in selected branches.
2- Shopper Valet service will be available based on First come first serve.

How to calculate the service charges :

1- If the value of the customer’s purchases is less than AED 500, the service charges will be calculated at (AED 25) for each purchase process.
2- If the value of the customer’s purchases is AED 500 and above in one single purchase process, the service will be rendered to the customer free of charge.
3- Service is provided free of charge to the customers of special needs.
4- No Tamayaz points will be earned on the value of service charges (AED 25).
5- No calculation of the value of service charges (AED 25) will be made under the shareholders’ purchases.
6- Customer is entitled to recover the service charges in case he/she does not complete the shopping process, or due to the suspension of service for any technical fault.

How it works

1- Where to ask for the service:
This Service will be available in the Customers Service Counter, as per Customer request.
2- Nature of Service
The Shopper Valet will escort the Customer with Smart Trolley, in addition, he will help the customer to purchase his needs and scan the products by using smart devices. At the end of shopping trip, Shopper Valet will escort the Customers for issuing the bill of purchases and the customer will pay the bill amount without passing the Cashier, to complete the process of shopping successfully.
3- TAMAYAZ Card & Shareholder Number
The customer will get the benefit of using any kind of cards available in union coop through this service, as the Customer may give any of TAMAYAZ Card or Shareholder Number to Shopper Valet for registering the data and obtaining the information or any available benefits.

4- Payment Methods
The customer can choose any payment methods listed below to settle the transaction amount:

• Cash payment
• Payment by the Credit or Debit Card.
• The Afdhal Cards (Eyalana, Rahma, and others).
• Coupon/ Exchange voucher.
• Redeem TAMAYAZ Card points.