{"id":16733,"date":"2018-07-31T08:50:17","date_gmt":"2018-07-31T04:50:17","guid":{"rendered":"https:\/\/corporate.unioncoop.ae\/?p=16733"},"modified":"2022-04-13T09:55:12","modified_gmt":"2022-04-13T05:55:12","slug":"smart-stores-and-retail-landscape","status":"publish","type":"post","link":"https:\/\/corporate.unioncoop.ae\/en\/smart-stores-and-retail-landscape\/","title":{"rendered":"Smart Stores and Retail Landscape"},"content":{"rendered":"<div class=\"wp-caption-dd\"><\/div>\n<p><span lang=\"EN-GB\"><span style=\"color: #000000; font-family: Calibri;\">The Middle<\/span><\/span><span lang=\"EN-GB\"><span style=\"color: #000000; font-family: Calibri;\"> East loves to shop and there\u2019s no second opinion about it. Visiting Malls, Outlets and Brand showrooms is an integral culture here, and online retail is still trying to catch on. However, it\u2019s not far behind because UAE is trying to redefine the <\/span><span style=\"color: #000000; font-family: Calibri;\">shopping<\/span><span style=\"color: #000000; font-family: Calibri;\"> experience for its consumers with upcoming smart stores.<\/span><span style=\"color: #000000; font-family: Calibri;\">\u00a0 <\/span><\/span><\/p>\n<p><span lang=\"EN-GB\"><span style=\"color: #000000; font-family: Calibri;\">The cosmic change in the <\/span><span style=\"color: #000000; font-family: Calibri;\">retail<\/span><span style=\"color: #000000; font-family: Calibri;\"> sector, provoked by recent trends and technology have impacted the buying behaviour of consumers, with the <\/span><span style=\"color: #000000; font-family: Calibri;\">younger<\/span><span style=\"color: #000000; font-family: Calibri;\"> population living in the cities paving way for smart stores. The digital age has opened a world of opportunities for retailers, with equal challenges respective of their performance and reputation virtually. One of the best examples of this is \u2018Online Shopping\u2019, which has enabled even smallest of the operators to tap the global market and reach buyers. <\/span><\/span><\/p>\n<p><span lang=\"EN-GB\"><span style=\"color: #000000; font-family: Calibri;\">One of the many fascinating facts about the <\/span><span style=\"color: #000000; font-family: Calibri;\">Middle<\/span><span style=\"color: #000000; font-family: Calibri;\"> East is that it has one of the fastest growing populations in the <\/span><span style=\"color: #000000; font-family: Calibri;\">world<\/span><span style=\"color: #000000; font-family: Calibri;\"> and relatively the youngest. Middle Eastern population is set to reach 500 Million by the <\/span><span style=\"color: #000000; font-family: Calibri;\">year<\/span><span style=\"color: #000000; font-family: Calibri;\"> 2100, with half of them being under 24 years of age. <\/span><\/span><\/p>\n<p><span lang=\"EN-GB\"><span style=\"color: #000000; font-family: Calibri;\"><em>Retail Scene in the Middle East<\/em> <\/span><\/span><!--more--><\/p>\n<p><span lang=\"EN-GB\"><span style=\"color: #000000; font-family: Calibri;\">Contrary to the popular belief, the <\/span><span style=\"color: #000000; font-family: Calibri;\">rise<\/span><span style=\"color: #000000; font-family: Calibri;\"> in the popularity of online shopping has had a strong influence on physical stores as well. This sudden rise in the online shopping phenomenon has somehow motivated traditional stores to reinvent themselves and provide <\/span><span style=\"color: #000000; font-family: Calibri;\">customers with a<\/span><span style=\"color: #000000; font-family: Calibri;\"> new version of shopping and entertainment. However, there are some stores who are paying the price for not being flexible and as a result, they are dealing with low footfall, price issues with online counterparts lowering the profit margins to attract more customers. <\/span><span style=\"color: #000000; font-family: Calibri;\">\u00a0<\/span><span style=\"color: #000000; font-family: Calibri;\">\u00a0<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<h1><span lang=\"EN-GB\"><span style=\"color: #2e74b5; font-family: Calibri Light; font-size: large;\">What\u2019s the future?<\/span><\/span><\/h1>\n<p><strong><span lang=\"EN-GB\"><span style=\"color: #000000; font-family: Calibri;\">Smart Store Qualities to expect in future:<\/span><\/span><\/strong><\/p>\n<p><span lang=\"EN-GB\"><span style=\"color: #000000; font-family: Calibri;\">Personalization &#8211; A new version of customer relationship management is penetrating the smart shopping model wherein retailers are trying to make shopping personal for the consumers. With customers\u2019 consent, smart stores will be able to gain insight into a consumers shopping behaviour to offer customized suggestions on products and promotions. Using <\/span><b><span style=\"color: #000000; font-family: Calibri;\">N<\/span><\/b><span style=\"color: #000000; font-family: Calibri;\">ear <\/span><b><span style=\"color: #000000; font-family: Calibri;\">F<\/span><\/b><span style=\"color: #000000; font-family: Calibri;\">ield <\/span><b><span style=\"color: #000000; font-family: Calibri;\">C<\/span><\/b><span style=\"color: #000000; font-family: Calibri;\">ommunication technology, the accumulated consumer data will be saved in devices managed by store staff who in turn can address the consumer by his or her name, thereby adding a pinch of customization in the shopping experience.<\/span><span style=\"color: #000000; font-family: Calibri;\">\u00a0 <\/span><\/span><\/p>\n<p><span lang=\"EN-GB\"><span style=\"color: #5a5a5a; font-family: Calibri;\">Imagine walking into a store that already has information about your preferences and likings, addresses you by your name. They already know what you like and will be able to offer fantastic deals depending on your location and your likings. <\/span><\/span><\/p>\n<p><strong><span lang=\"EN-GB\"><span style=\"color: #000000; font-family: Calibri;\">All about creating CREATIVE spaces <\/span><\/span><\/strong><\/p>\n<p><span lang=\"EN-GB\"><span style=\"color: #000000; font-family: Calibri;\">Retailers along with the technology have to work on combining creativity with designing their <\/span><span style=\"color: #000000; font-family: Calibri;\">storefronts<\/span><span style=\"color: #000000; font-family: Calibri;\"> because the <\/span><span style=\"color: #000000; font-family: Calibri;\">everyday<\/span><span style=\"color: #000000; font-family: Calibri;\"> environment has a tremendous effect on the way the <\/span><span style=\"color: #000000; font-family: Calibri;\">consumer<\/span><span style=\"color: #000000; font-family: Calibri;\"> interacts with the merchandise. Establishing a creative <\/span><span style=\"color: #000000; font-family: Calibri;\">storefront<\/span><span style=\"color: #000000; font-family: Calibri;\"> is not limited to aspects like lighting, music, textures and aroma that are capable of bringing people from the busy shopping mall feel to the comfort of your unique retail store experience. The key to <\/span><span style=\"color: #000000; font-family: Calibri;\">encouraging<\/span><span style=\"color: #000000; font-family: Calibri;\"> better spending is to create a store layout that is both convenient and inspiring to the average shopper. <\/span><\/span><\/p>\n<p><span lang=\"EN-GB\"><span style=\"color: #000000; font-family: Calibri;\">After layout, cometh the creation of an <\/span><span style=\"color: #000000; font-family: Calibri;\">appropriate<\/span><span style=\"color: #000000; font-family: Calibri;\"> atmosphere that will further support the products, aligning with the desires of the consumers.<\/span><span style=\"color: #000000; font-family: Calibri;\">\u00a0\u00a0\u00a0 <\/span><\/span><\/p>\n<p><span lang=\"EN-GB\"><span style=\"color: #000000; font-family: Calibri;\">\u00a0<\/span><\/span><\/p>\n<h1><span lang=\"EN-GB\"><span style=\"color: #2e74b5; font-family: Calibri Light; font-size: large;\">The future lies in\u2026<\/span><\/span><\/h1>\n<p><strong><span style=\"color: #000000; font-family: Calibri;\">\u00a0<\/span><span style=\"color: #000000; font-family: Calibri;\">Smart Stores with Interactive Mirrors and Smart Payment gateways <\/span><\/strong><\/p>\n<p><iframe loading=\"lazy\" title=\"004  Retail Clothing with Augmented reality\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/6kn9-SB27cA?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p><span style=\"color: #000000; font-family: Calibri;\">The future will see fruitful partnerships between technology and retail names. One such example is \u2018Marie Claire\u2019, which collaborated with MasterCard to set up a make-shift store with impressive features like smart mirrors. Smart Mirrors are capable of recommending additional accessories that will complement the outfit consumers try in front of them, and even suggest beauty products for the skin.<\/span><\/p>\n<p><span style=\"color: #000000; font-family: Calibri;\">E-commerce experience within the store will allow the consumers to make the payment of their purchase by simply waving their phones in front of the mirror, which will integrate technologies such as Apple Pay or Android Pay. Fashion brands such as Ralph Lauren and Rebecca Minkoff are also trying their level best to amalgamate high-end artificial intelligence into their stores to entice the customers. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"color: #000000; font-family: Calibri;\">Shelves with Sensors <\/span><\/strong><\/p>\n<p><iframe loading=\"lazy\" title=\"Introducing Amazon Go and the world\u2019s most advanced shopping technology\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/NrmMk1Myrxc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000; font-family: Calibri;\">A store concept which Amazon rolled out by the name of \u2018Amazon Go\u2019. Customers don\u2019t have to deal with long and irritating queues and all they have to do is \u2013 Pick up the stuff you need, put it in your shopping basket and leave while your <\/span><span style=\"color: #000000; font-family: Calibri;\">Amazon<\/span><span style=\"color: #000000; font-family: Calibri;\"> account is charged automatically. The secret to this flawless shopping experience lies in the sensors that are placed <\/span><span style=\"color: #000000; font-family: Calibri;\">on<\/span><span style=\"color: #000000; font-family: Calibri;\"> the shelves and the shopping basket that <\/span><span style=\"color: #000000; font-family: Calibri;\">is<\/span><span style=\"color: #000000; font-family: Calibri;\"> integrated in<\/span><span style=\"color: #000000; font-family: Calibri;\">to<\/span><span style=\"color: #000000; font-family: Calibri;\"> the Amazon accounts of the customer. <\/span><span style=\"color: #000000; font-family: Calibri;\">A brand<\/span><span style=\"color: #000000; font-family: Calibri;\"> like \u2018Sunglass Hut\u2019 <\/span><span style=\"color: #000000; font-family: Calibri;\">is<\/span><span style=\"color: #000000; font-family: Calibri;\"> following the lead as well.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"color: #000000; font-family: Calibri;\">Robot guides or Assistants <\/span><\/strong><\/p>\n<p><iframe loading=\"lazy\" title=\"Lowe&#039;s Testing Robot Sales Assistants in California Store\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/Z7xE_H73KSg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p><span style=\"color: #000000; font-family: Calibri;\">Have you heard about the home improvement brand \u2018Lowe\u2019s\u2019? Lowe\u2019s is one of the first names to experiment with Robot assistants who have the capability of scanning the shelves for inventory and even greet customers in more than one language. The greetings or the messages from the robot will be customized as per the age and gender of the customer. <\/span><\/p>\n<p><span style=\"color: #000000; font-family: Calibri;\">This is a fantastic example of a <\/span><span style=\"color: #000000; font-family: Calibri;\">futuristic<\/span><span style=\"color: #000000; font-family: Calibri;\"> retail store that is considering investment in smart technology, which again will offer a unique experience to its customers. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"color: #000000; font-family: Calibri;\">Augmented Reality (AR) for decision-making <\/span><\/strong><\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=9vggMaEorqQ\">https:\/\/www.youtube.com\/watch?v=9vggMaEorqQ<\/a><\/p>\n<p><span style=\"color: #000000; font-family: Calibri;\">Selected retailers now are offering \u2018Augmented Reality\u2019 technology that <\/span><span style=\"color: #000000; font-family: Calibri;\">helps<\/span><span style=\"color: #000000; font-family: Calibri;\"> you visualize how your purchase will look\/appear in real life, thereby boosting your <\/span><span style=\"color: #000000; font-family: Calibri;\">decision-making<\/span><span style=\"color: #000000; font-family: Calibri;\"> ability and fastening the purchase process. For instance, smart stores will embed AR technology to give you a <\/span><span style=\"color: #000000; font-family: Calibri;\">real-life<\/span><span style=\"color: #000000; font-family: Calibri;\"> feel of how a particular piece of furniture in the store, will look in your home. The technology will enable <\/span><span style=\"color: #000000; font-family: Calibri;\">you to<\/span><span style=\"color: #000000; font-family: Calibri;\"> play with different set-ups, shades and models of the furniture and will give you a preview of how the furniture will look in real life set-up. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"color: #000000; font-family: Calibri;\">Grocery Shopping from your car<\/span><\/strong><\/p>\n<p><iframe loading=\"lazy\" title=\"UNION COOPERATIVE SOCIETY  ( UM SUQUEM BRANCH)\" width=\"640\" height=\"480\" src=\"https:\/\/www.youtube.com\/embed\/v4zTXcxGqDs?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<p><span lang=\"EN-GB\"><span style=\"color: #000000; font-family: Calibri;\">How about buying groceries with someone else picking the products and moving around with the trolley for you? This is what we call the smart shopping experience, wherein the consumer only has to worry about \u2018what to buy?\u2019. As an experiment in smart store shopping, Retail Pioneer \u2018Union Coop\u2019 in Dubai created a unique experience for its consumers in its \u2018Umm Suqeim branch\u2019.<\/span><\/span><\/p>\n<p><span lang=\"EN-GB\"><span style=\"color: #000000; font-family: Calibri;\">Union Coop wishes to put an end to the tedious waiting ritual, which is common in supermarkets by rolling out the smart shopper valet service. This feature allows a consumer to take the products of choice and walk straight to their vehicles and pay from the comfort of their seats. The valet assisting the customer carries a mobile Bar Code Reader, printer and Credit card machine with him, which enables him to pick the products of customer\u2019s choice, scan them and bill them at consumer\u2019s will. The Umm Suqeim branch is known as the SMART BRANCH of Union Coop.<\/span><span style=\"color: #000000; font-family: Calibri;\">\u00a0 <\/span><\/span><\/p>\n<p><span lang=\"EN-GB\"><span style=\"color: #000000; font-family: Calibri;\">\u00a0<\/span><\/span><\/p>\n<p><span style=\"color: #000000; font-family: Calibri;\">The real<\/span><span style=\"color: #000000; font-family: Calibri;\"> sphere is changing drastically, and the brands that are flexible enough to change with the market will win the modern generation of consumers. The future seems exciting. <\/span><\/p>\n<p><span style=\"margin: 0px; font-family: 'Calibri',sans-serif; font-size: 11pt;\"><span style=\"color: #000000;\">For info on Smart Stores Expo to be held in Dubai, Click <\/span><\/span><a href=\"https:\/\/smartstoresexpo.com\/smartstoreexpo\/\"><span style=\"margin: 0px; font-family: 'Calibri',sans-serif; font-size: 11pt;\">HERE<\/span><\/a><span style=\"margin: 0px; font-family: 'Calibri',sans-serif; font-size: 11pt;\"><span style=\"color: #000000;\">! <\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Middle East loves to shop and there\u2019s no second opinion about it. Visiting Malls, Outlets and Brand showrooms is an integral culture here, and online retail is still trying to catch on. However, it\u2019s not far behind because UAE is trying to redefine the shopping experience for its consumers with upcoming smart stores.\u00a0 The [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":16734,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[40],"tags":[143,126,139,120,144,142,146,141,118,145,116,115,117,140],"class_list":["post-16733","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events","tag-arabic-media","tag-blog","tag-carrefour","tag-dubai","tag-english-media","tag-largest-consumer-cooperative","tag-lulu-hypermarket","tag-middle-east","tag-retail-pioneer","tag-supermarket","tag-uc-blog","tag-union-coop","tag-union-coop-blog","tag-union-cooperative"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/corporate.unioncoop.ae\/en\/wp-json\/wp\/v2\/posts\/16733\/"}],"collection":[{"href":"https:\/\/corporate.unioncoop.ae\/en\/wp-json\/wp\/v2\/posts\/"}],"about":[{"href":"https:\/\/corporate.unioncoop.ae\/en\/wp-json\/wp\/v2\/types\/post\/"}],"author":[{"embeddable":true,"href":"https:\/\/corporate.unioncoop.ae\/en\/wp-json\/wp\/v2\/users\/5\/"}],"replies":[{"embeddable":true,"href":"https:\/\/corporate.unioncoop.ae\/en\/wp-json\/wp\/v2\/comments\/?post=16733"}],"version-history":[{"count":0,"href":"https:\/\/corporate.unioncoop.ae\/en\/wp-json\/wp\/v2\/posts\/16733\/revisions\/"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/corporate.unioncoop.ae\/en\/wp-json\/wp\/v2\/media\/16734\/"}],"wp:attachment":[{"href":"https:\/\/corporate.unioncoop.ae\/en\/wp-json\/wp\/v2\/media\/?parent=16733"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/corporate.unioncoop.ae\/en\/wp-json\/wp\/v2\/categories\/?post=16733"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/corporate.unioncoop.ae\/en\/wp-json\/wp\/v2\/tags\/?post=16733"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}