Support Technician

  • Male
  • Other Nationalities
  • Bachelor
  • 1-3
  • IT Department

Provides First Level Support for any problems related to Branch Networks, POS Hardware, POS Software and All PC related Problems and its related communication system.

  1. Provide technical support in maintaining software issues for POS system (Hardware and Software).
  2. Ensure maintenance of POS machines and related equipment, weighing scales, in all branches and provide first level support for resolution of hardware related issues.
  3. Ensure maintenance of all printers in all branches and provide first level support for resolution of hardware related issues.
  4. Act as First level support for network related issues and establish the network connections, Automated Data Collection(ADC) Devices and ADC Printing Issues.
  5. Provide Periodic Maintenance for clearing database on POS server, POS machines and Antivirus Update, and send the report to the section head.
  6. Ensure checklist duly filed for installation related activities.
  7. Install, configure and troubleshoot – PC’s, Mobile, TAS Machines, Avaya Phones.
  8. Review and execute work orders (through supervisor) and support Help Desk from different branches.
  9. Visit branches to ensure all IT Related equipment are working and provide preventive maintenance as and when required.
  10. Arrange for Logistics to transports material to concerned work location, includes the execution of required work, as well as testing the performance of the network.
  11. Work as help desk for internal users issues and provide support for resolution of problems.
  12. Involve the projects related to IT Department as and when required.
  13. Maintain/monitor backup of POS Branch Server database.

Knowledge & Skills:

  • Sound knowledge of IT Related Equipment, Devices and Terminologies.
  • Problem Solving.
  • Analytical.
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